Refund & Cancellation Policy

1. Your free trial

Your MetoHub store starts with a 30-day free trial. No credit card is required to create the trial store. Creating a trial does not create a paid subscription or authorize a payment. When the trial ends, choose and pay for a subscription from Billing to continue using paid store-management features. Your admin access is limited to Billing until payment is confirmed. The customer storefront remains available for 30 days after trial or paid access expires, then displays a temporary-unavailability message. Store records are retained.

2. Seven-day refund window

You may request a full refund within 7 days of your first paid MetoHub subscription purchase. This refund window starts with the paid purchase, separately from the free trial. Email metohub@metora.in from your account email address and include the payment reference and store name. Do not send passwords or card details.

After this window, payments are non-refundable and partial billing periods are not refunded, except where applicable law requires otherwise. A refund request is not an automatic cancellation or an instant bank credit. We will confirm the outcome of your request; the payment provider handles any approved return of funds.

3. Cancelling a subscription

Use Cancel subscription in your dashboard’s Billing page and confirm the request. Any remaining verified paid period remains available. Check the cancellation status in Billing. If the provider cannot confirm cancellation, contact us for assistance. Cancellation stops future renewal when confirmed; it does not itself request a refund.

4. Account data

Cancelling a subscription is separate from deleting your account. Contact us to request access to your records or deletion of account data. We do not promise automatic deletion a fixed number of days after cancellation.

5. Store purchases and contact

This policy covers MetoHub platform subscriptions. Purchases made from an independently operated store are governed by that seller’s policies. For subscription refund or cancellation assistance, contact metohub@metora.in or +91 8547470675.